• As per our company policy check-in|check-out time is 01:00 PM to 11:00 PM.
For Short term:
• Daily booking are not refundable and dates cannot be altered.
• After Move-in-Date to the flat, Refund is not provided.
• Less than 24 hours before move-in-Date
50% of the total rent amount towards cancellation fees.
• Less than 5 days before Move-in-Date
After booking, 30% of the full rent amount towards cancellation fees.
• Greater than 5 days before Move-in-Date
After booking, 15% of the full rent amount towards cancellation fees.
• Deposit is refundable only if the rent is paid for the entire Agreement period.
No refunds are provided for no-show or early checkouts.
Eg: If the flat rent is Rs. 21000/month and the deposit paid is Rs.10000.
Less than 24 hrs: Rs. 10500 is charged towards cancellation.
Less than 5 days: Rs. 6300 is charged towards cancellation.
Greater than 5 days: Rs. 3150 is charged towards cancellation.
For Long Term:
• Before Move-in-Date:
Booking amount of 10000 is not refundable.
• After Move-in-Date:
As per agreement terms.
For Booking Extension:
• All Booking extensions are subject to availability. Kindly drop an email to help@rentmystay.com requesting for booking extensions.
• Upon confirmation of booking extension, Rs.10000 will be blocked for the same from your deposit as a booking amount. The booking amount is non-refundable if you don't extend the booking as we stop taking any future booking for the flat.
• Payment towards extension has to be made before the extension start date.
Payment Terms
• You need to pay rent in advance before move-in date or at start of the month before 5th via ECS or bank transfer, whichever is earliest.
Late payment charges
• After 5th day: INR 500 for every day of delay thereafter.
Rent
• Monthly home rent.
• Apartment maintenance charges wherever applicable.
Your rent does not cover
• Monthly Water charges.
• Monthly Electricity Charges.
• Monthly Cooking Gas charges.
• Monthly DTH and Internet recurring charges.
• Basically, any recurring charges for maid, cleaning etc
• Any additional furnishing that’s not part of the standard package
"NO FOOD IS INCLUDED IN THE MONTHLY RENT"
Personal Belongings
• The tenant shall be responsible for his/her belongings in the scheduled premise.
• The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.
Home Furnishing
• In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.
• For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places.
• We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
Deposit Payment Terms
• You need to pay security deposit before move-in.
• You pay a part of security deposit, called Booking amount, towards booking the place.
• This booking amount would be adjusted in the security deposit.
• The security deposit you pay is mentioned in your agreement.
• All payments have to be paid online
Booking Amount Refund Terms
• Refer cancellation terms.
Security Deposit Refund Terms(Short Term)
• Deposit is refundable only if the rent is paid for the entire booking duration . No refunds are provided for no-show or early checkouts.
Security Deposit Refund Terms(Long Term)
• Security deposit shall be refunded within 3-5 working days of move-out
• We shall deduct the following charges, if applicable, from security deposit while
– One month rent towards renovation charges on move-out.
- One month's rent if the tenant doesn’t serve the notice period of one month.
- Any late payment fine & tenant caused damage charges based on actuals.
- Any unpaid rent, utility payments.
• The balance Amount (As per Agreement sent through Draft/signed) will be refundable to you within 2-3 working days after sharing Bank details and hand over the keys.
Deposit Deductions - Long Term(Hyderabad)
• We shall deduct the following charges, if applicable, from security deposit while
– 10 days rent towards renovation charges on move-out.
- One month's rent if the tenant doesn’t serve the notice period of one month.
- Any late payment fine & tenant caused damage charges based on actuals.
- Any unpaid rent, utility payments.
Deposit Deductions - Regular Rent(Bangalore and other cities not mentioned above)
• We shall deduct the following charges, if applicable, from security deposit while
– One month rent towards renovation charges on move-out.
- One month's rent if the tenant doesn’t serve the notice period of one month.
- Any late payment fine & tenant caused damage charges based on actuals.
- Any unpaid rent, utility payments.
We prefer you reach us by email / Android app for better tracking, however following are the contact numbers:
Sales/Bookings: 8722644000 : (9AM - 8PM)
Support/Issues: 9035750377 : (10AM - 7PM) Wednesday Holiday!
Finance: 8904046100 : (10AM - 7PM) Wednesday Holiday!